Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jhy-design.com. If your return request is approved, please send the package to the provided return address. Items returned without prior request for return will not be processed.

You can always contact us for any return question at support@jhy-design.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

"Buy with Prime" 30-Day Hassle-Free Returns

If you're not satisfied with your purchase, you can return it within 30 days of receipt.

Returns must be unused and in the original packaging.

Please request a return through your order management page. Return requests are processed through our Buy with Prime system.

Notes:

Please ensure the item is not damaged.

If the item is defective or damaged, you can return it free of charge.

"Refund Processing"

Once your return is received and inspected, we will process your refund within 3-5 business days.

The refund will be issued to your original payment method.

Refund Processing Steps:

Request a return.

Ship the item back and ensure the package is secure.

Once the returned item is inspected and found to be correct, we will issue a refund.

If you have any questions about returns or refunds, please contact us at support@jhy-design.com.